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Hbmvd reviews each nightstand return against the ordered SKU, the flat-pack component manifest, the condition of the furniture, and the requested outcome. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may dry-assemble the nightstand once on a clean, padded floor to inspect fit and alignment. An approved return must be disassembled in the reverse order described by the guide and include every listed panel, top, drawer, door, shelf, slide, hinge, pull or knob, leg, foot, back panel, fastener, supplied tool, and instruction sheet. For nightstand orders, support review may compare the component manifest—cabinet panels, top, drawers or door, shelves, slides or hinges, pulls, legs or feet, back panel, fasteners, tools, and guide—with the ordered SKU and delivered carton.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must show inspection only, not household use. It must be free from stains, water rings, scratches, drilled holes, wall-anchor marks, stripped threads, swollen panels, bent slides or hinges, compressed feet, damaged cane, odors, altered parts, and evidence that the cabinet was sat on, climbed on, or loaded.
Disassemble an approved nightstand in the reverse assembly sequence. Bag and identify hardware, protect panel faces and corners, secure drawers and shelves separately, cushion cane surfaces without crushing the weave, and place every component in a sturdy carton so parts cannot shift. The pre-paid return label is emailed as a downloadable and printable file after approval and must cover the previous delivery label.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@hbmvd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 753 West Kelly Park Road, Apopka, FL 32768, United States.
Identify the SKU and exact component involved, such as the top, side panel, drawer, slide, fluted front, shelf, rail, cane door, hinge, pull, leg, adjustable foot, back panel, or fastener. For a visible defect or transit issue, photograph the component on a neutral surface and the carton label; never load or stand on unstable furniture to demonstrate a problem.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available nightstand after the original complete set is approved for return. Dimensions, storage layout, assembly sequence, material, finish, and product net weight can differ between models and should be reviewed before confirming a replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@hbmvd.shop or +1 (716) 738-0500. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).